Google Reviews

By far the best customer service I've had purchasing new glasses. K's attention to detail and quality is top notch. They also have a great selection of frames as well. I suggest going here if your looking for new eyewear.

I'm a customer for life and I can't imagine trusting anyone else after work with her. Even if I move away from Edmonds in the future I will make a trip to see K again for my eyeglasses needs. I was referred to K's Optical by word-of-mouth and I'm so grateful! Her space is beautifully decorated, clean, bright, and colorful. It feels welcoming and lovely. I dropped in without an appointment and was greeted with a warm smile and we had a great time finding the perfect frames for me. We talked about what I'd been wearing, what I liked and how I was looking for something more fun, a cat eye if possible and jumping outside my comfort zone. She listened to what I wanted and worked her magic to find the perfect selection. She carries a variety of styles, shapes and colors and higher quality brands than other shops. I was able to try on many styles to find the best one. It was a tough choice but I'm so happy with the frames I picked out. The turn around time was fast. This was my first time investing in a higher quality pair of glasses and I can never go back! When I picked up my frames she adjusted them right then to make sure they fit perfectly and comfortably. K even handled the insurance billing for me. I brought in a copy of my insurance claim form and K took a copy of my insurance card and did the rest. This was a nice touch and I appreciate her so much for making the experience a joyful one.

My first visit to K's Optical. First, I had to buy new sunglasses, and another thing was to replace the lenses of the glasses I was using with other lenses. Every time I go to an unfamiliar place, I look up the map and read the reviews. K's review already had a perfect score. However, I had to give full marks to the results of my purchase of K's and the service I received. Kay sincerely treated customers. Always answered my questions honestly. Excellent know-how and agility from long experience. She was perfect, even with her modest kindness and restrained smile. I will be listed as a regular customer of Kei in the future.

Kay was fantastic! She took the time to pull lots of great options for me, though I just loved the very first pair of frames she offered. At pick up - exactly a week from my first visit, just as she estimated - she once again sat down and made sure I was happy with the glasses, that they were adjusted so they won't slip, and even swapped the huge case the pair came in for one that was much more manageable in size. I am impressed with how little glare there is at night when I am driving, and both the transition and progressive features work seamlessly. The only downside was that K's Optical is out of network with my insurance. Here, again, the customer service was above-and-beyond. Kay filled out the claim form I brought (for out-of-network claims, just downloaded from my insurance's online portal), made a copy of the receipt, and put both in an addressed, stamped envelope that I was able to mail on my way out of the building! I am very happy with the look, feel, and function of this prescription eyeglass pair - more than a week in and they are fantastic, just like Kay was.

K's Optical is one of my favorite stores, full-stop. They are always welcoming, even if I'm only there for help fixing my current glasses. Their selection features rare frames that you won't find just anywhere and Kay always provides great feedback on picking out the right frame's for your personal style. Finally, Kay's expertise is obvious; She helped me get a much more accurate prescription compared to my previous optician.

I am so happy to have found this delightful optical business! Kay has all the styles and manufacturers one could want. Her knowledge and experience are impressive and her desire to provide the best product is matched by her professional experience and genuine friendly personality. I’m moving all my eye ware needs to Kay!